Shop Policies


Payment:

We accept cash, personal checks (with valid ID), Mastercard, Visa, travelers checks and money orders.  All orders sent will be charged applicable sales tax.

Classes:

  • Payment is required in full at time of registration. Fees do not include supplies which can be purchased at the Black Sheep prior to the start of the class.
  • Cancellations prior to 72 hours before the class will receive 50% refund as store credit.
  • If you need to cancel within 72 hours of the class, your fee will be forfeited. We reserve the right to cancel or change the date of a class and will refund your fee or offer to apply it to another class of your choice.
     
Returns:

  • All returns are for store credit and must be accompanied by the original receipt.
  • The following are NOT returnable:
    • Canvases, Sale Items, Needles, Notions, Books, Patterns, Kits, and Opened Yarn or Threads
  • Unused Knitting Yarn in its original condition (meaning not balled or cut into) may be exchanged within 30 days.
  • Needlepoint Threads may be returned within 90 days, in their original and saleable condition. 
  • Shop staff has the right to refuse any product being returned as unsaleable. 
     
Phone Orders:
  • Most phone orders will be shipped within 24 hours of receipt.  All orders are shipped via USPS, UPS or camparable carrier. 
  •  Freight charges will be included in the final total. 
  • If a personal check is sent, the order will not be shipped until the check clears.
  • Processing time of your order can vary from 1-10 days depending upon thread requirements and product availability.  Items not currently in inventory will be ordered from the vendor unless specified otherwise.
Help Groups:
  • We are pleased to offer our Help groups to you, our customer, at no cost.  Although we encourage everyone to come and take advantage of this offer, we hope you understand that work goes on and we must unfortunately limit the amount of time spent on any given issue.  So if you have an issue that cannot be resolved with an average 15 to 20 minute session or if you mutually agree that more time is needed, you have a more complicated issue and/or just want some one-on-one guidance, we encourage you to take advantage of our Private Lessons.  They are provided at a rate of $35 per hour.  (Call the shop, 407-894-0444 for more details.)